Spring is finally here which means even warmer weather is around the corner. There are a lot of heating and air conditioning companies for people to choose from, and if they are calling yours, that is a great thing – but only if you can handle the business.
Most Callers Will Not Leave a Message
When your air conditioner is broken, you want to talk to someone on the phone right away and so do your customers. If they can’t get in touch with you on the first call, more than likely, they will call the next number in line and if that company answers, they will go with them – even if you provide better services at a lower price. If your potential customer does leave a message, they will still probably call your competitor as soon as they hang up. No one wants to be stuck in the heat and they want answers fast. The fact of the matter is, if you are missing calls, you are losing money. Don’t worry, we are here to help you and your customers handle the heat.
What Can We Do for You?
- Phone Support 24 Hours a Day – Never miss another lead with our 100% live answering service. Instead of getting a voicemail, your callers will always reach a friendly, professional customer experience expert who will provide the responsiveness needed to help you gain their businesses. Your customers can grow frustrated when they reach your voicemail during an HVAC emergency, but with the help of Catalyst Communications, your calls will never be sent to voicemail, even on nights, weekends, and holidays.
- Help During Busy Season – Even during your regular business hours, during this time of year, you may not have the staff available to answer all the calls that you are receiving. If your support staff is on the phone helping another customer and they get another call, they risk losing the business of the person they are on the line with or the person that is calling. We can provide overflow coverage whenever you need it.
- Call Handling – At Catalyst Communications, we create a high degree of customization to enhance your caller experience. You can select when we answer, who we transfer, and how we set caller expectations for follow-on communications. This way, we send calls that are real emergency’s to the right people or help those that just need to schedule an appointment.
- Real-Time Updates and Notifications – All of your messages are available via email, text, or phone. You decide when and how you get updates to ensure you can respond with your desired level of customer interaction. This way, if you are out on a service call, you can focus on the task at hand and not worry about your phone ringing or missing a potential service call.
Ready to Cool Things Off?
While you keep things cool at people’s houses, we will keep things cool in the office – ensuring that your employees, customers, and callers stay happy! Give us a call at 1-800-275-0303 to get started before things really start heating up.