Humans vs Robots

Halloween is on the way which means it is time for scary movies and though “Humans vs Robots” may sound like the name of a horror movie or action flick, we are actually talking about choosing an answering service. We are breaking down the similarities and differences between hiring an automated answering service and a live answering service below.

Why Hiring an Answering Service?

Before we dive into the options, let’s talk about why you may need an answering service. The consumer experience today is widely based on immediate gratification. If you think about your own shopping experience, you know that if someone doesn’t pick up the first time around, you have plenty of other choices. As your business grows, you may not be able to handle the number of calls that are coming in or you may want to keep your employees focused on the task at hand and not have them answering the phone. This is where a phone answering service or virtual receptionist comes in.

Automated Answering Service

An automated answering service does not require a live person to answer the phone. Through this service, when someone calls your business, they will get a message. From the message, they will be able to make selections by either pressing a number on their phone or by saying a number. The automated answering service can then connect the caller to someone if they need to, record a message, or answer a frequently asked question. Though this is a step above sending your callers to voicemail or having your employees answering the phone, your customers may still get annoyed with not being able to communicate with a real person and hang up. Don’t worry, there is another option!

Live Phone Answering Service

With a phone answering service, a human answers the call for you filling the void of human interaction from the automated answering service. At Catalyst Communications, our friendly and professional virtual receptionists answer your calls to ensure you have a chance to develop leads that might otherwise go unanswered and to answer questions from your current customers. They also field sales call and everything in between. With Catalyst, you get a live 24/7/365 service that offers a comprehensive suite of features at a fraction of the cost of an on-site hire. You won’t need to pay for equipment setup, phone lines, or training. This allows you to repurpose that funding for manpower and other resources more pertinent to your business. With additional resources dedicated to your actual execution needs, you can take advantage of the additional leads our services will provide and accelerate your business!

Think an answering service would be right for your business? Call us today for a free consultation at 1-800-275-0303. We hope you have a Happy Halloween!