Catalyst Communications is a re-imagined, third-generation, family-owned and operated business for the 21st century. We trace our origins back to 1961 when Belle Grubert founded the Blackhorse Answering Service in southern New Jersey. In the days of switchboards, manual note-taking, and message delivery, dedication to meeting every caller’s needs was of utmost importance.
In the 1970s, our father took over operations and further built on the success of the business to develop a successful call center. Catalyst Communications is an expansion of our family’s success. We are a veteran-owned and woman-owned business, built to help others grow in that likeness.
Our leadership team is comprised of Bryan Grubert, Shaun Grubert, and Denise Grubert.
Bryan grew up literally crawling around the office and when he was old enough, he took on odd jobs around the building. His drive and spirit of adventure led him to accept a nomination to the United States Naval Academy where he graduated with a Bachelor of Science degree in Aerospace Engineering in 2000. Upon graduation, he was selected for Naval Aviation and commissioned as an ensign in the United States Navy. Bryan earned his “Wings of Gold” in 2002 and qualified in the F/A-18C Hornet in 2003. He flew combat missions over Iraq in 2004 before being selected to attend the United States Navy Fighter Weapons School (TOP GUN). As a TOP GUN graduate, Bryan became a subject matter expert on the F/A-18 as a weapons system and how to best utilize the aircraft as a tool in any given scenario. The flexibility, adaptability, and must-win attitude honed at TOP GUN allowed Bryan to successfully serve as a strike fighter tactics instructor in a resource-constrained environment while still training and leading young aviators into combat.
Shaun also grew up in and around the answering equipment. He attended Vanderbilt University, where he majored in Biomedical Engineering, before being commissioned as a surface warfare officer in the United States Navy in 2003. While in the Navy, Shaun served on 2 frigates and a destroyer, where he learned about every capability and system on board, and how best to employ them to maximum effect. While traveling the world, he worked closely with logistics personnel from 13 countries in joint operations to develop real-time problem-solving skills and adaptability in a dynamically changing environment.
After the Navy, Shaun earned his MBA from Vanderbilt University in 2009, focusing on operational improvement and strategy development. Since that time, he has consulted in multiple arenas and business functions. Shaun has been exposed to multiple business models, from instituting lean practices and technology enhancements for small businesses to strategy development and compensation planning for large-scale academic medical centers. Most recently, he has been working on revenue cycle management solutions for large medical centers and strategy development and implementation for healthcare payers. He has now focused his efforts on a new model of engagement through Catalyst Communications, leveraging existing partnerships to reinforce each other so all can thrive.
Denise also enjoyed growing up in the middle of the original answering service, alongside her brothers. She received a Bachelor of Science from NC State University, focusing on Environmental Technology, and graduated cum lade. Denise received her master’s degree shortly following from Duke Unversity. While there, she provided consultation to Burt’s Bees® regarding a new lighting system including costs and the associated direct and indirect energy savings related to heating and cooling needs. She contributed to research on the current uses and future potential of landfill methane gas in North Carolina in Duke Unversity’s Feasibility Study of Carbon Offset Options. Denise is a Senior Project Manager at Environmental Resources Management and is skilled in Climate Change, Air Quality, and Environmental Consulting. Denise enjoys working with her brothers to keep growing your businesses through scalable, virtual solutions.
We look forward to working with you and making you part of the Catalyst Communications family.