We Are Proud to Be a Veteran-Owned/Woman-Owned Business

We Are Proud to Be a Veteran-Owned/Woman-Owned Business

About Catalyst
Catalyst Communications is a re-imagined, third-generation, family-owned and operated business for the 21st century. We trace our origins back to 1961 when Belle Grubert founded the Blackhorse Answering Service in southern New Jersey. In the days of switchboards, manual note-taking, and message delivery, dedication to meeting every caller’s needs was of utmost importance. In the 1970s, our father took over operations and further built on the success of the business to develop a successful call center. Catalyst Communications is an expansion of our family’s success. We are a veteran-owned and woman-owned business, built to help others grow in that likeness. Our leadership team is comprised of Bryan Grubert, Shaun Grubert, and Denise Grubert. Meet Bryan Bryan grew up literally crawling around the office and when he was old enough, he…
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So, What Does an Answering Service Cost: Why We Charge per Call, Not by the Minute

So, What Does an Answering Service Cost: Why We Charge per Call, Not by the Minute

About Catalyst
If you are considering hiring an answering service, we know the biggest and most important question on your mind is "how much is it going to cost?" At Catalyst Communications, we charge per call, not by the minute. For comparison, most of our call center counterparts charge by the minute. Why Does This Matter? When answering services charge by the minute, what gets tracked is operator minutes, not actual talk time. With our competitors, the clock starts ticking once the operator answers the phone and doesn’t stop until they have completed post-call tasks. As a result, while the average call takes about one and a half minutes, you'll actually end up paying for two to three minutes of operator time. We Simplify the Equation to Provide You With More Value…
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Would Your Business Benefit from an Answering Service?

Would Your Business Benefit from an Answering Service?

About Catalyst
We love a good "Top 10" list so we decided to make our own. These are 10 businesses that are our services are a perfect fit for but before we dive into the list - let us tell you a little bit about what we do. What We Do Catalyst Communications is a live virtual receptionist servicing your business as a workforce multiplier. In our fast-paced world, prospective clients and customers want quick answers, efficient response time, and reliable service. Let our operators serve as your live answering, custom call center, SMS messenger, and everything in between. The consumer experience today is widely based on immediate gratification. If you think about your own shopping experience, you know that if someone doesn’t pick up the first time around, you have plenty of…
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Getting Started with Catalyst Communications Is as Easy as One, Two, Three

Getting Started with Catalyst Communications Is as Easy as One, Two, Three

About Catalyst, Services
You have made the decision to start accelerating your business with Catalyst Communications - now what? Here is a guide on how to set up your virtual receptionist and what you can expect during the onboarding process. It's as easy as one, two, three! ? Step One First things first, we want to get to know a little about you! There are two options for you to choose from for this step. You can either fill out our online contact form here or call us directly at 1-800-275-0303. The types of questions we ask at this time will be pretty general. Name, email, phone number, company name, type of industry, an estimate of daily call volume, etc. Step Two Now that we have a general understanding of your business, our sales…
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Wanted: Pressed for Time Small Business Owners

Wanted: Pressed for Time Small Business Owners

About Catalyst
Wanted: Pressed for Time Small Business Owners Virtual answering service seeking small business owners who want to get more time back. Owners could be bogged down with responding to phone calls, voicemails, or text messages. An ideal match is someone who wants to grow, provide exceptional customer service, and take back control of their day. All missed-connections jokes aside, we are in business to help small businesses! Forbes recently released an article about how much time sales reps actually spend selling. They found that nearly two-thirds (64.8%) of time is spent on non-revenue-generating activities. This is where we come in. Ready to Take Back Control of Your Day? Catalyst Communications is a re-imagined, third-generation, family-owned and operated business designed for the 21st century. We provide fast, convenient solutions for your business by…
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