FAQ

Frequently Asked Questions:

Are my calls answered live?

Yes.

How do the billing cycles work?

Catalyst Communication’s billing cycles run once a month on the 27th of every month.

Is there a setup fee?

No.

Is there an annual contract?

No, but we do charge the 1st-month fee up front before activation.

How are my calls answered?

Our trained receptionists will answer your calls in a friendly and professional manner using your company’s customized answer phrase and directions for handling calls specific to your business needs. You will work with our team to design a call framework that works best for you. This can be adjusted at any time.

What happens if I go over my number of allowed calls?

If you go over the call allowance for any given billing cycle, every additional call is charged at $0.99.

Give your customers the service they deserve. Choose our friendly, professional virtual receptionists and enjoy the rewards of satisfied customers.