News & Blog

We Are Proud to Be a Veteran-Owned/Woman-Owned Business

We Are Proud to Be a Veteran-Owned/Woman-Owned Business

About Catalyst
Catalyst Communications is a re-imagined, third-generation, family-owned and operated business for the 21st century. We trace our origins back to 1961 when Belle Grubert founded the Blackhorse Answering Service in southern New Jersey. In the days of switchboards, manual note-taking, and message delivery, dedication to meeting every caller’s needs was of utmost importance. In the 1970s, our father took over operations and further built on the success of the business to develop a successful call center. Catalyst Communications is an expansion of our family’s success. We are a veteran-owned and woman-owned business, built to help others grow in that likeness. Our leadership team is comprised of Bryan Grubert, Shaun Grubert, and Denise Grubert. Meet Bryan Bryan grew up literally crawling around the office and when he was old enough, he…
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So, What Does an Answering Service Cost: Why We Charge per Call, Not by the Minute

So, What Does an Answering Service Cost: Why We Charge per Call, Not by the Minute

About Catalyst
If you are considering hiring an answering service, we know the biggest and most important question on your mind is "how much is it going to cost?" At Catalyst Communications, we charge per call, not by the minute. For comparison, most of our call center counterparts charge by the minute. Why Does This Matter? When answering services charge by the minute, what gets tracked is operator minutes, not actual talk time. With our competitors, the clock starts ticking once the operator answers the phone and doesn’t stop until they have completed post-call tasks. As a result, while the average call takes about one and a half minutes, you'll actually end up paying for two to three minutes of operator time. We Simplify the Equation to Provide You With More Value…
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Ho, Ho, Hold on a Minute… Are You Prepared for the Holiday PTO?

Ho, Ho, Hold on a Minute… Are You Prepared for the Holiday PTO?

Tips
We know, we know, it is not even Halloween yet, but the holiday PTO requests have probably already started flowing in and if not, they will be soon! Let our holiday elves keep up with the business for you while your employees are away enjoying the holidays with friends and family. The Catalyst Elves are Back Every year around this time, our team buckles down for the holiday season so you can relax a little. Finding help around the holidays can be hard but Catalyst Communications makes it easy. Your clients don't stop needing services this time of year and our team does not stop working for you! Maybe you are planning to close early or you receive even more phone calls during the holidays and do not have the…
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Humans vs Robots

Humans vs Robots

Tips
Halloween is on the way which means it is time for scary movies and though "Humans vs Robots" may sound like the name of a horror movie or action flick, we are actually talking about choosing an answering service. We are breaking down the similarities and differences between hiring an automated answering service and a live answering service below. Why Hiring an Answering Service? Before we dive into the options, let's talk about why you may need an answering service. The consumer experience today is widely based on immediate gratification. If you think about your own shopping experience, you know that if someone doesn’t pick up the first time around, you have plenty of other choices. As your business grows, you may not be able to handle the number of…
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We Give Marketing Professionals the Time to Be Creative

We Give Marketing Professionals the Time to Be Creative

Services, Tips
"Now that I do not have to stop what I am doing while working on client work, I am able to be more creative and finish things in a timely manner which is important when I am billing time to a client." - Tara Pupilli, Director of Client Services at Raleighwood Media Group & Raleighwood Event Group We love getting feedback like this from our clients. Tara works at a full-service marketing firm in Raleigh, NC, and has seen a real change in her ability to keep the "creative juices" flowing when she is working and does not have to stop to answer the incoming phone calls. If your marketing agency does not have an answering service it may be time to look into one. Benefits of an Answering Service…
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Five Tips for Preparing Your Business for Hurricane Season

Five Tips for Preparing Your Business for Hurricane Season

Tips
  The Atlantic hurricane season is June to November, with the peak season being from mid-August to late October. According to The Electrical Safety Foundation International, there are on average six hurricanes a year with three of them being categorized as "major." It is important to not only prepare yourself for these situations but your business as well. Without proper preparation, a hurricane could be the end of your business. Use these tips to protect your employees and business assets if the time comes. And remember, your phones might not be on, but ours always are! Purchase Emergency Supplies for the Office - Much like how you prepare your family and home for a hurricane, you should do the same at your office. If severe weather hits and you are not…
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How to Be Productive When You Work From Home

How to Be Productive When You Work From Home

Tips
The ability to work remotely is becoming more prominent in many businesses. If you can keep your productivity up, working from home can be very rewarding. It is a great alternative to sitting at a desk all day, every day - and can work well when you have a midday appointment. Whether you work remotely on a regular basis or as a work perk, here are some tips to keep you on track while you are working from home. Seven Tips for Working From Home Establish a morning routine. Decide what time you are going to start work each morning and make sure you are at your working space ready to go by then. Whether this means you start work after you make a cup of coffee, go for a…
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The Key to Your Next Closing

The Key to Your Next Closing

Services
According to Zillow, May 1 through May 15, is the best time to sell a home in 2019 to maximize return and minimize time on the market. Real estate agents, this means you are going to be busy! At Catalyst Communications, we work closely with real estate professionals to provide 24/7 live receptionists to help represent your business when you are busy, which you will be! Let us be the key to your next closing. Homes are Going Fast In today's real estate market, homes do not sit for long. Therefore, when someone is calling for your help, they want answers fast. For most real estate agents, spending more time on the phone is simply not an option. The Catalyst team is trained to take and route all of your…
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Can Your HVAC Company Handle the Heat?

Can Your HVAC Company Handle the Heat?

Services
Spring is finally here which means even warmer weather is around the corner. There are a lot of heating and air conditioning companies for people to choose from, and if they are calling yours, that is a great thing - but only if you can handle the business. Most Callers Will Not Leave a Message When your air conditioner is broken, you want to talk to someone on the phone right away and so do your customers. If they can't get in touch with you on the first call, more than likely, they will call the next number in line and if that company answers, they will go with them - even if you provide better services at a lower price. If your potential customer does leave a message, they…
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Solopreneurs, We Are Here for You

Solopreneurs, We Are Here for You

Services, Tips
It can be terrifying starting a new business, especially if you are doing it on your own. Though you may be a party of one, it can be helpful to have a team to take a few things off your plate and that is where we can help! Here are three ways that partnering with Catalyst Communications can help solo entrepreneurs. Partnering with Catalyst Communications can make your company look larger. As a solopreneur, there is no way you can be available all the time but with an answering service you trust, you can be! Let us handle answering the phone for you and you go from a party of one to a business that has a professional assistant. When someone calls, we will promptly answer the phone and from there,…
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