So, What Does an Answering Service Cost: Why We Charge per Call, Not by the Minute

So, What Does an Answering Service Cost: Why We Charge per Call, Not by the Minute

About Catalyst
If you are considering hiring an answering service, we know the biggest and most important question on your mind is "how much is it going to cost?" At Catalyst Communications, we charge per call, not by the minute. For comparison, most of our call center counterparts charge by the minute. Why Does This Matter? When answering services charge by the minute, what gets tracked is operator minutes, not actual talk time. With our competitors, the clock starts ticking once the operator answers the phone and doesn’t stop until they have completed post-call tasks. As a result, while the average call takes about one and a half minutes, you'll actually end up paying for two to three minutes of operator time. We Simplify the Equation to Provide You With More Value…
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Ho, Ho, Hold on a Minute… Are You Prepared for the Holiday PTO?

Ho, Ho, Hold on a Minute… Are You Prepared for the Holiday PTO?

Tips
We know, we know, it is not even Halloween yet, but the holiday PTO requests have probably already started flowing in and if not, they will be soon! Let our holiday elves keep up with the business for you while your employees are away enjoying the holidays with friends and family. The Catalyst Elves are Back Every year around this time, our team buckles down for the holiday season so you can relax a little. Finding help around the holidays can be hard but Catalyst Communications makes it easy. Your clients don't stop needing services this time of year and our team does not stop working for you! Maybe you are planning to close early or you receive even more phone calls during the holidays and do not have the…
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Humans vs Robots

Humans vs Robots

Tips
Halloween is on the way which means it is time for scary movies and though "Humans vs Robots" may sound like the name of a horror movie or action flick, we are actually talking about choosing an answering service. We are breaking down the similarities and differences between hiring an automated answering service and a live answering service below. Why Hiring an Answering Service? Before we dive into the options, let's talk about why you may need an answering service. The consumer experience today is widely based on immediate gratification. If you think about your own shopping experience, you know that if someone doesn’t pick up the first time around, you have plenty of other choices. As your business grows, you may not be able to handle the number of…
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