So, What Does an Answering Service Cost: Why We Charge per Call, Not by the Minute

So, What Does an Answering Service Cost: Why We Charge per Call, Not by the Minute

About Catalyst
If you are considering hiring an answering service, we know the biggest and most important question on your mind is "how much is it going to cost?" At Catalyst Communications, we charge per call, not by the minute. For comparison, most of our call center counterparts charge by the minute. Why Does This Matter? When answering services charge by the minute, what gets tracked is operator minutes, not actual talk time. With our competitors, the clock starts ticking once the operator answers the phone and doesn’t stop until they have completed post-call tasks. As a result, while the average call takes about one and a half minutes, you'll actually end up paying for two to three minutes of operator time. We Simplify the Equation to Provide You With More Value…
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Ho, Ho, Hold on a Minute… Are You Prepared for the Holiday PTO?

Ho, Ho, Hold on a Minute… Are You Prepared for the Holiday PTO?

Tips
We know, we know, it is not even Halloween yet, but the holiday PTO requests have probably already started flowing in and if not, they will be soon! Let our holiday elves keep up with the business for you while your employees are away enjoying the holidays with friends and family. The Catalyst Elves are Back Every year around this time, our team buckles down for the holiday season so you can relax a little. Finding help around the holidays can be hard but Catalyst Communications makes it easy. Your clients don't stop needing services this time of year and our team does not stop working for you! Maybe you are planning to close early or you receive even more phone calls during the holidays and do not have the…
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Five Tips for Preparing Your Business for Hurricane Season

Five Tips for Preparing Your Business for Hurricane Season

Tips
  The Atlantic hurricane season is June to November, with the peak season being from mid-August to late October. According to The Electrical Safety Foundation International, there are on average six hurricanes a year with three of them being categorized as "major." It is important to not only prepare yourself for these situations but your business as well. Without proper preparation, a hurricane could be the end of your business. Use these tips to protect your employees and business assets if the time comes. And remember, your phones might not be on, but ours always are! Purchase Emergency Supplies for the Office - Much like how you prepare your family and home for a hurricane, you should do the same at your office. If severe weather hits and you are not…
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Solopreneurs, We Are Here for You

Solopreneurs, We Are Here for You

Services, Tips
It can be terrifying starting a new business, especially if you are doing it on your own. Though you may be a party of one, it can be helpful to have a team to take a few things off your plate and that is where we can help! Here are three ways that partnering with Catalyst Communications can help solo entrepreneurs. Partnering with Catalyst Communications can make your company look larger. As a solopreneur, there is no way you can be available all the time but with an answering service you trust, you can be! Let us handle answering the phone for you and you go from a party of one to a business that has a professional assistant. When someone calls, we will promptly answer the phone and from there,…
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