So, What Does an Answering Service Cost: Why We Charge per Call, Not by the Minute

So, What Does an Answering Service Cost: Why We Charge per Call, Not by the Minute

About Catalyst
If you are considering hiring an answering service, we know the biggest and most important question on your mind is "how much is it going to cost?" At Catalyst Communications, we charge per call, not by the minute. For comparison, most of our call center counterparts charge by the minute. Why Does This Matter? When answering services charge by the minute, what gets tracked is operator minutes, not actual talk time. With our competitors, the clock starts ticking once the operator answers the phone and doesn’t stop until they have completed post-call tasks. As a result, while the average call takes about one and a half minutes, you'll actually end up paying for two to three minutes of operator time. We Simplify the Equation to Provide You With More Value…
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We Give Marketing Professionals the Time to Be Creative

We Give Marketing Professionals the Time to Be Creative

Services, Tips
"Now that I do not have to stop what I am doing while working on client work, I am able to be more creative and finish things in a timely manner which is important when I am billing time to a client." - Tara Pupilli, Director of Client Services at Raleighwood Media Group & Raleighwood Event Group We love getting feedback like this from our clients. Tara works at a full-service marketing firm in Raleigh, NC, and has seen a real change in her ability to keep the "creative juices" flowing when she is working and does not have to stop to answer the incoming phone calls. If your marketing agency does not have an answering service it may be time to look into one. Benefits of an Answering Service…
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Can Your HVAC Company Handle the Heat?

Can Your HVAC Company Handle the Heat?

Services
Spring is finally here which means even warmer weather is around the corner. There are a lot of heating and air conditioning companies for people to choose from, and if they are calling yours, that is a great thing - but only if you can handle the business. Most Callers Will Not Leave a Message When your air conditioner is broken, you want to talk to someone on the phone right away and so do your customers. If they can't get in touch with you on the first call, more than likely, they will call the next number in line and if that company answers, they will go with them - even if you provide better services at a lower price. If your potential customer does leave a message, they…
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Solopreneurs, We Are Here for You

Solopreneurs, We Are Here for You

Services, Tips
It can be terrifying starting a new business, especially if you are doing it on your own. Though you may be a party of one, it can be helpful to have a team to take a few things off your plate and that is where we can help! Here are three ways that partnering with Catalyst Communications can help solo entrepreneurs. Partnering with Catalyst Communications can make your company look larger. As a solopreneur, there is no way you can be available all the time but with an answering service you trust, you can be! Let us handle answering the phone for you and you go from a party of one to a business that has a professional assistant. When someone calls, we will promptly answer the phone and from there,…
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